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Customer Delight - Live Demonstrations of Breakthrough Innovations - Tech Tank


Presented By: CRMXchange

April 12, 2:00pm Eastern

Presented By: UJET, NICE, and Jacada


About the Webcast

Do you find yourself overwhelmed trying to keep track of the latest CX and contact center innovations? In 60 minutes you will get an inside look at emerging solutions that are having a significant impact on the marketplace.
  • Keren will provide an overview of the Jacada bot framework approach and demonstrate how to build and implement Intelligent Assistant bots, both for customers and for customer service agents, without the need for coding.

    Utilizing the best of breed natural language understanding and integration with backend systems and robotic processing, the bot framework will power Intelligent Assistant solutions capable of providing humanlike conversational experience to your customers that extends far past simple question answering. Leverage the same technology to provide a personal assistant bot, working side-by-side with your agents to provide to provide process guidance, answer questions and automate processes. 

  • UJET will showcase how an integrated voice and chat platform creates a holistic experience which can lead to increased revenue, higher satisfaction, and more success for your business.  Watch how to deliver personalized, on-demand as well as multi-channel interactions in context while combining ease flexibility, and scalability....all while delivering immediate ROI.
  • Leveraging leading-edge precision analytics, training and gamification technologies, NICE’s Adaptive Performance Management solution is supercharging employee engagement and transformation. View the Adaptive Insights capability, which delivers proactive, identification of an agent’s strengths and weaknesses, with immediate optimization recommendations.

 Join us today and see how to deliver higher FCR, reduce handle time and costs.


About the Presenters

Keren Dobkovsky Abrahami, Product Manager, Jacada

Keren is the Product Manager at Jacada, leading the Bot Framework solution. The Framework that enables creating bots with no coding. Prior to Jacada, Keren worked in product management positions at leading companies in the Hi Tech industry. Keren’s expertise include: NLP technologies; Chatbots solutions; UI/UX thinking, and product launching.

Anand Janefalkar , Founder and CEO of UJET, Inc.

As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Prior to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high profile projects at Motorola.   

Anand received a Bachelor of Engineering, Electronics from Mumbai University and a Master of Science, Telecommunications from Southern Methodist University. 

Adam Aftergut, Product Marketing Manager, NICE

A product marketing manager on the WFO team, Adam has over 6 years of experience in the enterprise software industry. Adam is responsible for product marketing strategy and sales enablement in connection with select current and new WFO product categories.