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Analytics and Quality Assurance - Tech Tank

CRMXchange

Presented By: CRMXchange



September 19, 2:00 Eastern

Presentations by CallMiner, dvsAnalytics, inContact

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About the Webcast

Keeping customers happy requires a business to learn as much as possible about what they’re thinking to accurately anticipate their needs.  Gain insights on the capabilities of speech, text, and interaction analytics and how they can assist to more accurately measure, track and improve the quality of the customer interaction. 

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About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.