Technology Showcase - Practical Applications of AI in Customer Service
Live Date: February 27, 2018. PLEASE SIGN IN FOR RECORDING.
Presented by Mike Browning, Senior Marketing Executive, Verascape
About the Webcast
Artificial Intelligence, or AI, is one of the hottest
buzzwords in the industry today. It is often mentioned in conjunction
with other terms such as omni-channel, NLP, Machine Learning, Chatbots, and
RTDI. This webinar will break down and simplify all of these terms and
acronyms, and illustrate how they can easily benefit you today. We will explain
how these different technologies fit together to enhance the customer journey and
save your company money.
Join us as we demonstrate Verascape’s Automated Customer
Engagement Platform, ACE. You will see and hear practical uses of all the
technologies listed above in real-life customer service scenarios across
multiple customer communication channels. ACE is a cloud-based solution
that quickly and seamlessly integrates with existing contact center systems.
About the Presenters
Mike Browning, Senior Marketing Executive
Mike Browning is Verascape’s senior executive responsible
for marketing, product development, and sales. He has 20 plus years of
hands-on experience providing technology solutions to a diverse customer
base. Mike has a quantifiable track record of helping customers create
successful outcomes in complex business environments.
Mike was the co-founder of several successful high-tech start-ups including
Douglas-Danielle (acquired by TransUnion) and Silicon Valley-based Inadco.
Additionally, Mike has held executive-level positions with TargetCom and May
& Speh (acquired by Acxiom).