Tech Showcase - Chatbots, Virtual Agents and Your Contact Center
Live Date: September 7, 2017. PLEASE SIGN IN FOR RECORDING.
Presented by Chris Ezekiel, Founder and CEO, Creative Virtual
About the Webcast
hype and overpromising from some industry vendors have created unrealistic
expectations for AI chatbots, whilst at the same time industry analysts are
predicting significant increases in chatbots and virtual agents in the customer
service space. What does this really mean for the future of customer engagement
and your contact center?
Creative Virtual for a realistic look at AI and chatbots in the customer
experience space along with a series of live demonstrations showcasing how you
can leverage this technology to improve customer satisfaction, increase sales
and build brand loyalty while also reducing support costs. Learn more about:
- The impact of chatbots and virtual agents on
the contact center, including lower costs, reduced staff turnover and more
engaged, skilled and happier agents
- Why chatbots should use a combination of
self-learning and human input to create consistent and reliable support
- How humans and machines can work in harmony
to provide perfect customer service
- Leveraging AI and chatbots to prepare your
contact center for the future
Check back for the webinar recording for an inside look at how to incorporate chatbots and virtual agents into
your customer support strategy and help your contact center meet the
expectations of digital customers.
About the Presenters
Chris Ezekiel, Founder and CEO, Creative Virtual
Chris has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person technology, he has established Creative Virtual as one of the world’s leading providers of virtual assistants. Chris has a passion for creativity, innovation, technology and physics, and in his spare time enjoys snowboarding and watching his beloved West Ham (where his optimistic nature is sometimes stretched to the limit!).