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Roundtable – Innovations and Trends in Customer Service


Presented By: CRMXchange

October 12th, 2:00 pm Eastern

Presentations by CallMiner, inContact, Verint


About the Webcast

Today’s customers not only expect to be able to connect with a company on whatever communication channel they prefer.  They also want businesses to be capable of maintaining context throughout every phase of an interaction.  Customers of all ages believe they’re entitled to consistent and personalized service.  Learn how new trends are optimizing customer support.


About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.