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Roundtable - Digital Customer Service - IRV, Chat, SMS and VA


Presented By: CRMXchange

May 10, 2:00pm Eastern

Presented by CRMXchange


About the Webcast

In a recent international study, two thirds of consumers and 91% of businesses said they believe customer service, both online and via mobile devices, needs to be faster and more intuitive. Live chat, which combines online access with human support, has become perhaps the most popular channel. With customers demanding chat, companies are now investing in automated solutions such as chatbots and intelligent virtual agents to augment the capabilities of human customer service teams and reduce operating costs. Messaging is also rapidly gaining momentum in the SMS/text format and Facebook Messenger apps. Find out which solutions provide the greatest potential to enhance customer relationships with your business.


About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.