About the Webcast
In a recent international study, two thirds of consumers and
91% of businesses said they believe customer service, both online and via mobile
devices, needs to be faster and more intuitive. Live chat, which combines online
access with human support, has become perhaps the most popular channel. With
customers demanding chat, companies are now investing in automated solutions
such as chatbots and intelligent virtual agents to augment the capabilities of
human customer service teams and reduce operating costs. Messaging is also
rapidly gaining momentum in the SMS/text format and Facebook Messenger apps.
Find out which solutions provide the greatest potential to enhance customer
relationships with your business.