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Roundtable – How to Deliver an Effortless Customer Experience

CRMXchange

Presented By: CRMXchange



Presented by inContact, Verint, Virtual Hold

August 3, 2:00pm - 3:00pm Eastern

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About the Webcast

Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. Such businesses take proactive steps to identify and correct the points in the customer journey that require the highest effort. They also implement self-service solutions that guide customers to paths that make resolution easier, and find agents who can most effectively assist customers and better manage interactions. This webcast will explore successful effort reduction best practices and discuss proven methods to deliver improved support.

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About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.