By Donna Fluss DMG Consulting
Want to Deploy a Successful Remote Employee Workforce?
Learn How to Avoid Costly Mistakes and Maximize the Performance of your At-Home Contact Center Agents! Remote employees can deliver significant cost savings and provide greater flexibility, a diverse and qualified labor pool and reduced attrition. At-home agents also present call center managers with a major new management challenge – bringing out the best in people they can’t see. The key to successfully building an at-home agent program is to apply management best practices enabled by the right technology. This is where the latest Web-based workforce optimization suites are crucial, providing quality assurance, recording, workforce management, eLearning, coaching and performance management capabilities that allow supervisors to track, record, schedule, monitor, communicate and successfully manage remote agents.
Sign in to download your complimentary White Paper, authored by renowned industry analyst Donna Fluss DMG Consulting, to learn about best practices and technologies for managing remote sites and at-home agents.