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2015 Global Customer Support Outlook Survey

Creative Virtual

Presented By: Creative Virtual



Want an inside look at how organizations are addressing the growing demand for omnichannel customer engagement and support?

Creative Virtual’s 2015 Global Customer Support Outlook Survey solicited feedback from customer support professionals around the world to understand their goals, challenges and strategies for increasing customer engagement and creating more personalized experiences at every touch point.

Inside this report you’ll discover:
•The importance of customer engagement and key factors affecting customer experience programs
•The role of mobile, social media and virtual assistant technology in the expanding customer contact channel landscape
•Strategies and tools for managing content and deliver information on-demand

Download your copy of the results today!