Learn Why Companies are Betting Big on Self-Service
Presented By: Nuance
How should your company adapt its customer self-service strategy to keep pace with the competition?
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We catch up with customer experience expert Greg Pal, Vice President, Nuance, to find out. Learn why top companies are turning self-service into intelligent conversations in the second installment of our “5 Imperatives for Customer Winning Self-Service” series.
In the interview, Greg shares:
1. Where leading companies are investing in more human-like, self-service experiences
2. The biggest mistake companies make with self-service
3. Which technologies represent the future of loyalty-inspiring customer service