How Outbound Calling Operations Handle Changes In Compliance Requirements
As the old adage goes, the only two things you can count on in life are death and taxes. Those who work in the contact center industry can add one more certainty to this short list - changes in regulations for outbound calling. Like the IRS, the FTC and the FCC are constantly raising the bar on complexity in adding to the dizzying array of new standards to be met. The FTC’s Telemarketing Sales Rule (TSR) has been expanded to “give consumers added protection privacy and protection against unscrupulous telemarketers and helps tell the difference between fraudulent and legitimate telemarketing.” In addition, the FCC has made recent changes in the Do-Not-Call Registry (DNC) and the Telephone Consumer Protection Act (TCPA).
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