KM for Omnichannel Customer Engagement - 6 Keys to Success
Presented By: eGain
Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today’s omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and touchpoints.
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Anand Subramaniam, VP of Worldwide Marketing, eGain