Virtual Agents and Chatbots and Avatars – confusing or what!
Demystifying the names, uses and future of digital customer
Confused about whether you need a chatbot or a virtual agent or
a virtual customer assistant? Don't worry, you're not alone!
Virtual agent, chatbot, avatar, virtual customer assistant, bot, virtual
assistant, chatterbot - there have been lots of different names given to
automated conversational systems over the years which has created confusion
within the customer service space.
This comprehensive whitepaper will walk you
- The names and terminology being used for these systems in
the customer engagement space
- The technology and AI behind chatbots and virtual agents
- Selecting a tool that's right for your company and your
- Current use cases for conversational self-service
- Preparing for the future of digital customer engagement
CLICK HERE to download this brand new
whitepaper and leave your chatbot confusion behind!