Take Customer Service to the Next Level
“Customer expectations will continue rising, both in terms of getting things done faster and on their terms, not yours.” Jon Arnold and Associates
How will an omnichannel strategy transform relationships between businesses and customers?
As technology changes, customer expectations change as well. Customers who used to be passive consumers have evolved into engaged ‘prosumers’ with much more influence. As a result, businesses need to become more customer-centric.Read
what independent industry analysts Jon Arnold & Associates has to say about the evolution of the customer experience. This white paper
offers strategic considerations for customers, contact centers and businesses.