Key takeaways from the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015
In the report, analysts examine the market for global customer service and support applications for case management, trouble ticketing and problem resolution. Considering the complexity of the market, we believe Gartner Magic Quadrant for the CRM Customer Engagement Center (CEC) to be an invaluable tool to help companies select the most suitable CEC solution provider.
DOWNLOAD THE WHITE PAPER
The whitepaper encompasses bpm’online’s key takeaways from the report.