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Key takeaways from the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015

bpm'online

Presented By: bpm'online



In the report, analysts examine the market for global customer service and support applications for case management, trouble ticketing and problem resolution. Considering the complexity of the market, we believe Gartner Magic Quadrant for the CRM Customer Engagement Center (CEC) to be an invaluable tool to help companies select the most suitable CEC solution provider.

The whitepaper encompasses bpm’online’s key takeaways from the report. 

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