Recently, a case study was published that provided performance data for a firm that took top call center agents from their traditional, brick and mortar location and sent them to work from home.  Home agent models are all the buzz but what happens when you just send top performing agents home?  In this research brief, we will review two common home agent models and discuss the case study and its implications to home agent models. Download this research brief - CSAT, Net Promoter, and Home Agent Models