About CCMACCMA is the professional association for Call Centre Managers and Supervisors. Although based in the UK we have Members all over Europe and in the Middle East.
Our Mission is to promote the profession of Call Centre Management; to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses.
Formed in 1994, the Call Centre Management Association (UK) is an independent, not-for-profit organisation run on a voluntary basis by working call centre professionals. The association believes that the key to quality employment lies in promoting managerial excellence by helping to develop individuals with the vision, expertise and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.
Membership Services
Member Newsletter – we produce a quarterly newsletter "Call Centred" and this informs our members of recent activities and matters of interest as well as up coming events. We welcome all input from our members.
Website –www.ccma.org.uk- our site is updated regularly with current member benefits and events, interesting articles, a members discussion forum and lots of useful industry links. There are also opportunities for web links and advertisement - contact us for more information.
Call Centre Visits – we can arrange call centre visits to member sites on your behalf. This can be done by contacting us and discussing your requirements for a visit and we will then short list potential sites for you. We also run events to member sites that include a tour of the call centre and a presentation or discussion about topical issues – contact us for details of current opportunities.
Regional Events – there is a current programme of events that is updated regularly. All of our members are encouraged to participate in networking groups and in return will gain access to latest industry information. Details can be found on our website or for further information please ring or email us.
International study visits – we maintain links with similar organisations around the world and are able to put you in touch with industry professionals globally. Many of these people are happy to host site visits and the CCMA (UK) will be pleased to facilitate your arrangements for you.
Annual Awards – judged by working call centre professionals these prestigious awards and gala dinner are the flagship event for the CCMA (UK). Categories include Call Centre Manager of the Year, Team Manager or Supervisor of the Year and Support Person of the Year. Our winning Call Centre Manager is invited to represent the UK (all expenses paid) at the World Call Centre conference held in the USA each year. A review of last years event can be found on our website; please contact us for details of the current Awards programme and sponsorship opportunities.
Education and Conferences – we arrange worthwhile CCMA member discounts with a number of CCMA accredited training suppliers and conference organisers. Current opportunities and details can be found on our website or in "Call Centred".
Professional Certification – we are in the process of establishing globally recognised competencies and a certification programme that supports our members’ personal development needs in the U.K. Because of the high demand for qualified call centre management personnel, the first certification track will be for management roles but certification for other job roles will follow. If you would like to participate in this initiative please let us know.