About the Call Center Industry AssociationThe CCIA was launched in Bangkok in February 2005 and has over 150 members. The Chairperson of the Association is Deirdre Hutchinson who has over 13 years international experience in managing, consulting and training in the Call Center industry. The CCIA’s mission is to promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the industry.
Why is the Call Center Industry Association being set-up?
° There are Call Center Associations already existing in Singapore, Malaysia, Hong Kong, Philippines & Indonesia – all providing a broad range of services to their members
° There is an obvious requirement for Call Center service standards in Thailand and support for people working in the Call Center industry – specifically support provided to relate to the Thai market and in Thai language
° Provide low cost training and access to seminars, conferences, latest technologies and strategies - for people in the industry
° Provide accreditation for industry professionals and organizations
° Bring more Call Center related business to Thailand
° Attract more people to work in Call Centers – make Call Centers a career – introduce placement programs to help with recruitment and employment!
° Thailand has been signed up to take part in the Regional Call Center Awards in 2005 which will be held in Singapore
Our Mission
To promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the industry.
Our Objectives
° Promote the profession and recognition of contact centre management in it's wider interpretation (directors, managers, supervisors, trainers, team leaders, customer service representatives etc.)
° Provide members with access to formal and informal education including Call Center skills recognition recognized nationally
° Provide regular member events for the benefit of the membership and for the provision and exchange of information and adoption of best practice
° Promote communication between call center product and service vendors and end users
° To make Thailand the key hub for the call center industry in the Asia Pacific region
° To raise the standards of professionalism in the call centre industry including a professional standards framework with accreditation by the Call Center Council
° To have industry representation at government levels