About the Customer Contact Management AssociationThe Customer Contact Management Association was formed in Australia in June 1996. The association recognises all Contact and Call Centres including help desks. There is no distinction between inbound or outbound, sales or service, or industry. Over the last eight years the CCMA has grown from strength to strength in both membership and industry recognition.
The association is run by a cross section of experienced Contact & Call Centre professionals who provide the driving force behind the continued success of the Association. All committee members offer their services on a voluntary basis. The CCMA is a not-for-profit incorporated association with all proceeds ploughed back into member benefits. Therefore membership is paramount to our success and it is only with the support and participation of our members and sponsors that the CCMA can continue to be responsive and relevant in this dynamic industry.
The Benefits of Joining the CCMA
The Customer Contact Management Association provides a forum where Call Centre professionals can interact with their peers locally, nationally, and as part of an international network of associations.
° Access to the CCMA web site
° Provision of an open forum to meet and discuss issues specific to Customer Contact
° Opportunities to meet Call Centre suppliers of products, services and expertise to the industry.
° Access to a comprehensive network of Customer Contact professionals in the Asia Pacific region
° Access to an international network of Call Centre associations with whom the CCMA is affiliated
° Member discounts for CCMA functions and events
° Exclusive bookings for CCMA free site tours
° Member discounts on industry surveys and reports from prominent national and international organisations
° Free and/or discounted subscriptions to industry publications
° Discounts on leading industry conferences and workshops
We welcome new committee members and sponsors
If you are interested in becoming a committee member, email communications@ccma.asn.au.
If you are interested in becoming a sponsor please contact us at marketing@ccma.asn.au.
Download Brochures from CCMA
° Three Day Intensive Contact Centre Management Course° Sponsorhip Benefits° Membership BenefitsCheck our Events Program on www.ccma.asn.au and join NOW!