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Chief Customer Officer Forum - Sydney
Chief Customer Officer Forum- Sydney
1-2 November, 2017
www.chiefcustomerofficersydney.com
Booking Page: http://www.chiefcustomerofficersydney.com/crmxchange-discount-offer/
Venue: Swissotel Sydney
68 Market Street, Sydney, NSW 2000
http://www.swissotel.com/hotels/sydney
In today’s world customer centricity can no longer be an idea, but
it has to be living philosophy of any organisation who is now dealing with
customers that are more connected, more demanding and more informed than
ever.
As a CRMXchange reader we would like to offer you a 15% discount
to attend: Simply enter in the Discount code: CCOCRMX when registering.
Join over 50+ leading customer experience thought leaders at the 2nd
Annual Chief Customer Officer Sydney, convening at the Swissotel on 1-2
November 2017, sharing their insights into the emerging C-Suite and
the strategic importance of a Chief Customer Officer. Will this role be the
ultimate disruptor in C-Suite dynamics and operational excellence? See how
organisations are aligning business objectives to strategic customer
initiatives.
The 2nd Annual
Chief Customer Officer Sydney Conference is the only event to take an in-depth
look at the role of the CCO, allowing attendees to tailor their own agenda,
depending on where exactly in the CX transformation they are.
Key Themes
- CX DESIGN: What
can you learn from customers during the early buying phase so that they
stay with you
- CONTACT CENTRES:
Harnessing the voice of the customer
- DIGITAL: Managing the
brand experience. Why cross channel interaction must be different for new
and existing customers
- AI: CX, speed of
maturity and the reality of AI, chatbots and everything in between
- CUSTOMER VALUE PROPOSITION: What equals value in CX terms?
Agenda at a Glance
- 50+ SPEAKERS
- SPEED NETWORKING
- CEO KEYNOTE
- CCO & CMO THINK TANKS
- 9 CCO TOP 10 TIPS ROUNDTABLES
- 15 INDUSTRY CASE STUDIES
- FLASH TALKS
- TECHNOLOGY INNOVATION SPOTLIGHT
- PSYCHOLOGY & CONSUMER NEUROSCIENCE
- 3 DEDICATED STRATEGY, ALIGNMENT & GOVERNANCE
TRACKS
- PANEL DISCUSSIONS
- MASTERCLASSES
For more information visit:
Or
Contact: info@coriniumintel.com
http://www.chiefcustomerofficersydney.com/crmxchange-discount-offer/