AVOKE Caller Experience Analytics from BBN Technologies is the first and only solution that profiles complete end-to-end telephone interactions from the caller’s perspective.  Without installing any new hardware or software, the AVOKE Call Browser system captures the caller's entire experience from dialing to hang-up - including all announcements, prompts, IVRs, queues and agents - across all sites, continents and outsource partners.  Companies use the AVOKE Call Browser system to deliver real-time caller experience dashboards, and to supply process improvement teams with complete and objective customer data.  BBN also provides professional services to quickly analyze a large volume of calls and deliver specific and quantified improvement roadmaps. 

Caras Training is a leading provider of Customized Education Solutions for Telephone CRM Communications, Consulting and Telemarketing services.

We are a team of experienced professionals who blend "best practices" with "fresh ideas" to help you create a productive sales or support environment on-time and within budget. Successful engagements include development and implementation from 5-person to 100-person seats encompassing strategic planning, technology selection, staffing, education, and managing results.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve support, reduce costs, and increase productivity.

FurstPerson helps contact center hiring managers qualify job candidates  through our industry leading pre-employment assessment testing that measure a candidate’s work habits, work attitudes, and work ability to perform contact center jobs.  Our tests include realistic job simulations, biodata tests, and job fit/personality tests.  Learn more at www.furstperson.com.

IQ Services is a provider of managed customer experience testing services.  We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and support objectives.

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and
flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications. 

Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience across contact center, branch, and back-office operations.