Professional Services

Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.

Caras Training is a leading provider of Customized Training for Telephone Communications, Call Center and Sales Consulting and Telemarketing services.

We are a team of experienced Call Center Professionals who blend "best practices" with "fresh ideas" to help you create a productive sales or support environment on-time and within budget. Successful engagements include development and implementation of call centers from 5-person to 100-person encompassing strategic planning, technology selection, staffing, training and managing to results.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer service capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based help desk speech recognition self-service and assisted-service software solutions for large and mid-sized contact centers – all designed to improve customer service, reduce costs, and increase productivity.

FurstPerson helps contact center hiring managers qualify job candidates  through our industry leading pre-employment assessment tests that measure a candidate’s work habits, work attitudes, and work ability to perform contact center jobs.  Our tests include realistic job simulations, biodata tests, and job fit/personality tests.  Learn more at www.furstperson.com.

IQ Services is a provider of managed customer experience testing services.  We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and customer satisfaction objectives.

SER provides outbound dialers, including integrated VoIP, call management, monitoring and performance optimization for contact centers in the collections, teleservices, banking, fund raising, polling and surveys industries.

A leading provider of analytic systems for security and workforce-enterprise optimization. In 2007, it merged with Witness Systems to create a new division – Verint Witness Actionable Solutions. With the broadest portfolio of applications that optimize workforce and contact center performance, it provides powerful visibility and actionable intelligence to maximize the value of customer relationships and enhance performance enterprise-wide. The Verint solution is used by over 5,000 organizations in more than 60 countries worldwide.