Advanced Forecasting Techniques:
Fine-Tuning Workload Predictions
Oct 10
Without an accurate forecast of workload and staff requirements, the scheduling process will be inefficient. This session will explore various approaches to help fine-tune your tactical call forecasting process. Whether you’re forecasting by spreadsheets or with workforce management software, you’ll learn how to improve the accuracy of your daily and half-hourly forecasts through techniques like exponential regression and use of correlation coefficients.
Seminar attendees will learn to:
• Calculate forecast accuracy by various methods.
• Outline additional components of time series analysis beyond trend and seasonality.
• Identify predictable cycles in call center workload.
• Apply correlation coefficient techniques to fine-tune forecasts.
10/10/2008 11:00 AM EST
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Price $300/Monitor
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