Costs
The cost of each individual seminar connection is $300 for a 90-minute session. Buy 5 or more seminars or connections and get each one for only $275. Buy 10 or more seminars or connections and get each one for only $250.
Private sessions can be scheduled for $600 per 90-minute session.
Choose from 10 classes from our Certificate Series. Take a free online assessment to test your knowledge in each area. We will point you to the correct class to “fill in your gaps”. Call 201-505-1743 for further information on the certificate program.
How to Participate
Register for a class by calling 201-505-1743 x12
For questions about these classes 615-812-8400
Access to all seminars in the Masters Series is provided via an Internet connection and a separate audio (telephone) connection. Two days prior to each seminar you will receive an email with access instructions for the web portion and the telephone number to call. An unlimited number of students may participate around a single web/audio connection.
Cancellation Policy
You may cancel a class 48 hours before the class begins. Any cancellations after that will be charged a 10% processing fee.
About The Trainer
A Nashville, Tennessee based company that provides a full range of training solutions. Our mission is to equip contact center professionals with the knowledge, skills, and abilities necessary for successful performance on the job. To foster this professional development, we provide standard educational programs on a variety of call center topics, customized school programs for workforce and call center industry vendors, and general consulting.
The School was founded by Penny Reynolds, Maggie Klenke, and Pamela Trickey. The company's co-founders formerly served as the founders, management team, and faculty of Call Center University (CCU).
Our educational and consulting services cover all aspects of management, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.
The Masters Series in Call Center Management was voted "Industry's Best Training Solution"
at the 2002 International Call Center Management Conference.
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