3rd Annual Customer Experience Excellence
Maximizing Experience and Loyalty of the Customer by Continuous Focus on Innovation, Care and Proactive Approaches
September 8-9, 2008 | San Francisco, CA
www.marcusevansbb.com/CEE2008
Companies need to differentiate customer experience, their total interaction between the customer and themselves. Poor customer experience directly impacts the bottom line of the entire organization, especially when competition is increasing. Customers leave little room to tolerate bad service and experience, and now expect much higher levels of service. It is estimated it costs an organization 10 times more to acquire a new customer than to keep an existing one. This conference will showcase best practices and real life case studies from companies leading in their respected industries in customer experience, loyalty, and satisfaction. Attendees will learn firsthand from customer experience leaders on the various ways that have been tested and true to boost customer experience levels, competitiveness, as well as the bottom line of the organization.
To connect with other professionals involved in customer experience, service, operations and loyalty, delegates will be given the opportunity to see how other companies manage, execute and lead world-class customer experience that directly impacts the bottom line and strength of the company. Knowledge sharing, networking, and finding new perspectives of issues in Customer Experience Management will be the highlight of this conference.
For more information please contact: 246-417-5391 or generalmgt@marcusevansbb.com