The APCSC Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit
June 26-27, 2008
Lanham Place Hotel, Hong Kong
www.apcsc.com/cresummit
The APCSC Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit is a Regional Conference for leading companies to exhibit and showcase Customer Service and CRM related best practices, success stories, technologies, as well as keynote presentations by honorable guests of APCSC, industry leaders and experts of the Leadership Community. APCSC has successfully held the Summit for 5 consecutive years.
The goal of the Summit is to provide an International Platform for effective knowledge sharing and exemplary customer success leadership and show case for WORLD-CLASS service quality and Customer Relationship Excellence. The Summit is interactive. Conference participants, including attendees, speakers, sponsors and exhibitors will have opportunities to share experience, knowledge and networking to establish close relationship in this Customer Relationship Excellence community.
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following four sessions at the Conference:
° CRM and Integrated Service Excellence
° Customer Service Quality Standard
° CIS and BPO Service Excellence
° Customer Driven Relationship Management
° Mission Critical Support
It will be a worthwhile and value-added event for your company to sustain customer service excellence.