Presented By: Frost & Sullivan
Date: Wednesday, September 24, 2008 2pm EST / 11am PST
In today's environment, it is an absolute necessity to deliver real-time and immediate communication to your customer base along side your key differentiators. These proactive notifications are becoming an integral part of customer communications for all companies regardless of size or industry. Frost & Sullivan and a distinguished panel of thought leaders representing United Airlines, Genesys, and West Interactive explore how organizations are adapting to a multi-channel environment. Hear first-hand how one organization leveraging Proactive Outbound Notifications helped to increase customer satisfaction and revenue, while reducing costs.