Customer: The Strategic View

Customer: The Strategic View-2008 will bring to you the strategic issues and concerns of senior executives responsible for managing the customer life cycle. Each Executive Web Workshops will be delivered by the leading authorities and experts on each subject.

The workshops address issues from designing and launching a customer strategy, to building customer service recognition throughout the enterprise, to determining process and tools needed for key decision making. They cover the information that attendees need to know to grow and manage their customers’ relationships profitably.

This series is brought to you compliments of Calabrio.
There is no cost for you to attend these webcasts.

Click here to register for all sessions.
You can also register for individual classes by clicking on the individual sessions below.

Session 1

The Economics of Customer Relationships
Lior Arussy, President, Strativity Group

March 18th, 1:00 pm – 2:00 pm Eastern

Session 2

Ken-Landoline

Building Recognition in the Enterprise
Ken Landoline, Program Manager,Yankee Group’s Enterprise Research

April 24th, 1:00 pm – 2:00 pm Eastern

Session 3

Donna-Fluss

Key Measurements for Corporate Growth
Donna Fluss, President, DMG Consulting

June 3, 1:00 pm Eastern – 2:00 pm Eastern

Customer: The Strategic View - 2008