The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.

The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices Forums and workshops and publishes the Customer Care Update and the Customer Care Network News.

Over 7,000 Customer Care professionals have joined the Institute and it has assisted companies such as Toyota, BellSouth, GE, DirecTV, Chevron, Dunkin' Donuts and Nestle with enhancing their Customer Care programs.

for more information on their programs, please visit: http://www.customercare.com/content/blogsection/3/1/