Home > Case Studies

Conexia improves agent productivity and efficiency with Aspect

Aspect

Presented By: Aspect



 

  • The Problem:

    – Improve agent productivity and efficiency

    – Manage extreme portfolio growth, expanding from 28,000 to 180,000 accounts

    – Obtain an accurate reporting system for call handling and credit information

    – Operational flexibility requirements to address an expanding contact center environment


  • Solution:

    The industry-leading Aspect® Conversations™ Predictive Dialer, from the Signature Product line, provides advanced features and sophisticated outbound call management capabilities to improve agent productivity, provide cost-saving opportunities, and allow flexibility in managing operational costs.


  • Result:

    – Immediate positive impact in account management, improving account recovery by 10 percent instantly after installation.

    – Reduced call times and lowered caller abandon rates to only 1 percent.

    – Improved agent efficiency and lowered operational costs by decreasing staff by 60 percent.

    – Increased capabilities to scale easily and seamlessly.


To read the entire case study click here