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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
5/15/2013 ICMI Announces 2013 Global Call Center Award Winners
5/14/2013 SAP's Got Game: Technology to Reshape the Sports and Entertainment Industry
5/14/2013 SAP Unifies Comprehensive Cloud Portfolio With SAP HANA® Cloud Platform to Serve Companies of All Sizes
5/8/2013 Modell's selects MICROS for improved POS and CRM
5/7/2013 SAP Introduces SAP HANA® Enterprise Cloud to Deliver Fast Time-to-Value and Maximum Choice
5/2/2013 Four telecommunications providers in North America select TOA Technologies
5/1/2013 AtTask Named 'Cool Vendor' in CRM Marketing Applications 2013 Report
4/30/2013 Silverpop Recognized in Gartner Report
4/29/2013 MZ Group Opens an Office in Rio de Janeiro
4/29/2013 Survey by SAP and Harris Interactive Finds Brazil, China, Germany and India Most Ready for M2M Technology to Drive Connected, Smarter Cities
4/25/2013 NetSuite OneWorld Fuels Global Water Solutions' Business Growth In 110 Countries
4/25/2013 NetSuite Named One Of America's 100 Most Trustworthy Companies By Forbes
4/25/2013 MZ Group launches Online Press Room
4/24/2013 SCCE Chief Executive Officer praises U.S. Securities & Exchange Commission and Department of Justice recognition of effective corporate compliance programs
4/24/2013 TOA Technologies and Amdocs renew global partnership
4/23/2013 CoreMedia Announces Gold Level Status within SAP® PartnerEdge® Program
4/23/2013 Manufacturer Of Industrial Sound And Vibration Testing Equipment Marks 10 Years Of Global Growth On NetSuite
4/23/2013 Small Businesses With 'Involuntary' IT Managers Lose $24 Billion in Productivity Annually, According to AMI-Partners Study
4/18/2013 Scoopshot (P2S Media) and Ebyline Forge Strategic Content Partnership
4/18/2013 Pershing Integrates Redtail Technology to Simplify Client Onboarding for Advisors
4/18/2013 NetSuite Commemorates Decade Of Partner Success In The NetSuite Solution Provider Program
4/18/2013 Salesforce.com Kicks Off Salesforce Customer Company Tour in Chicago
4/16/2013 Evolution Announces International Sub-Agents for Miramax Portfolio of Properties
4/16/2013 Booker Raises $27.5 Million Led By Bain Capital Ventures
4/11/2013 Quaker and Saatchi X Win Exclusive Effie Honor
4/11/2013 P&G and Saatchi X Win More Effie Awards
4/11/2013 Teradata Announces APEX Award Winners at Summit 2013 APEX Experience Customer Conference
4/10/2013 Global telecom provider Telefonica chooses TOA Technologies as its worldwide partner for mobile field service management solutions
4/9/2013 atEvent Joins Marketo LaunchPoint Ecosystem
4/8/2013 atEvent Joins Teradata Technology Partner Program
4/3/2013 Service Stream selects TOA Technologies to create holistic view of field service teams across Australia
4/3/2013 MZ Group launches a new webcast platform
4/2/2013 VPI’s New Instant Analyzers Drive Faster Access to Customer and Operational Insights
4/2/2013 ICMI Announces Sponsors, Exhibitors for ACCE 2013
4/2/2013 Miller Heiman Releases 2013 Study Results on the Best Practices of World-Class Sales Organizations
4/2/2013 Toyota and Burrell Tap International Talent Idris Elba to Launch New 2013 Avalon Campaign for African American Market
3/29/2013 Ernst & Young LLP Advisory Services recognized as 2013 CRM Watchlist winner
3/28/2013 Latin American Tech Company Builder QUASAR VENTURES(TM) Launches With $5.4 Million Influx Led By Emergence Capital
3/26/2013 Magic Logix Announces Launch of E-Commerce Site in Mexico
3/26/2013 Kellogg Company and Aimia Power Consumer Loyalty with the Kellogg's Family Rewards(TM) Program
3/20/2013 Blue Medora Oracle Enterprise Manager Plugin for VMware gets Oracle seal of approval
3/19/2013 Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships
3/19/2013 Microsoft Dynamics Reimagines and Unites the Worlds of Business and IT
3/18/2013 Znode Showcases New Ecommerce Technology Partnerships at Microsoft's Largest Dynamics Conference
3/14/2013 ICMI Announces 2013 Global Call Center Award Semi-Finalists
3/13/2013 ACCE 2013 Site Tour Line-up Revealed
3/12/2013 OgilvyOne Worldwide Names Gunther Schumacher President And Appoints Four New Board Members From Around The World
3/11/2013 Sitel Named to Leaders Category of The Global Outsourcing 100 List
3/6/2013 MZ Group innovates and expands its performance by launching the e-shop
3/5/2013 SAP Empowers Businesses to Deliver Personalized Customer Experiences
3/5/2013 Real-Time Access to Customer Data Boosts SAP's Business Performance
3/4/2013 NetSuite Cloud Moves BioPak to Greener Pastures
3/1/2013 Enterasys Wins Three Stevie Awards Showcasing Excellence in Sales & Customer Service
2/28/2013 Lattice Engines Wins Two Stevie Awards for Sales and Customer Service
2/27/2013 OneSource Information Services Appoints James C. Rogers to Chief Marketing Officer Role
2/27/2013 Publix, Trader Joe's, Aldi, and Chick-fil-A Earn Top Customer Experience Ratings, Published by Temkin Group
2/27/2013 Fronde Joins NetSuite Solution Provider Program
2/27/2013 Virgin America Takes Top Prize For Innovative Campaign At Global Loyalty Event
2/27/2013 2013 Stevie Awards For Sales & Customer Service(SM)
2/26/2013 CRMXchange March Activities: Evolving Role of Contact Centers, Latest Tech Demos, Multi-Channel/Cloud Virtual Conference
2/26/2013 timeshEASY Time and Billing Solution Helps Bullhorn Customers Bridge Gap Between Front and Back Office
2/25/2013 Emailvision Appoints Brad Wilson as Chief Executive Officer(2)
2/20/2013 Channel 1 Media Wins Third 'SAMMY' Award at 2013 National Sports Forum - Orlando, Florida
2/20/2013 Experian Marketing Services shows new business growth for email services
2/19/2013 Advertising Icon George Lois to receive 2013 CLIO Lifetime Achievement Award
2/19/2013 Aquent Survey Shows Marketers Challenged With Mobile ROI
2/19/2013 TOA Technologies' mobile healthcare service solutions unite personalized service and efficiency to deliver an enhanced patient experience
May 2013
13-16 NICE, FRANCE - TM Forum’s Management World 2013
May 13-16, Nice, France.  Management World 2013’s Keynote Perspectives program on Tuesday, May 14 and Wednesday, May 15 features an impressive line-up of leading-edge, executive speakers, and up-to-the minute thought leadership on delivering an open, digital world.   Read More...
13-16 Seattle - ACCE 2013
May 13-16 in Seattle, WA - - ACCE (Annual Call Center Exhibition) is the most comprehensive, all-encompassing event "experience" for call center professionals.    Read More...
14-16 San Francisco - The Future of Consumer Intelligence
May 14-16, 2013 | San Francisco, CA - Technology and the Humanization of Data: Synthesizing Insights, Analytics and Relational Database Strategy    Read More...
17-17 San Antonio - Travelocity Call Center Training Day
May 17 in San Antonio, TX.  Come learn from the company that turned an operation of 10 people on the loading docks of the American Airlines building into a global call center operation with 2,000 agents across several locations in the on 3 continents.    Read More...
20-21 Abu Dhabi - Customer Experience and Service Innovation
20 – 21 May 2013 at Hilton Abu Dhabi Hotel, UAE. Gain useful and practical strategies from award winning prominent leaders across industries. You will uncover the best insights on maximising your return on investment by delivering excellent customer experience, service innovation, multi channel services, customer life cycle management and customer data analysis.  Read More...
20-23 New Orleans - 5th Customer Experience Summit
May 20-23, 2013, New Orleans, LA - IQPC and Customer Management IQ present THE summit that will provide key insights and strategies for designing, implementing and managing the evolving multichannel customer experience in a dynamic environment.    Read More...
31-31 Houston - Blinds.com Call Center Training Day
May 31 in Houston, TX.  Known for its commitment to creating the best possible atmosphere and culture for its employees in order to drive the award-winning levels of customer service and sales in its multi-channel operation, Blinds.com would like to share its best-kept secrets on company culture, process improvement and metrics/measurement with you!  Read More...


June 2013
10-14 Las Vegas - 14th Annual Call Center Week
June 10-14, 2013.Caesars Palace | Las Vegas, NV - The 14th Annual Call Center Week is where the industry comes together year after year to benchmark, share best practices and uncover the latest technologies for driving customer service excellence.    Read More...
12-13 London - Smart Data & Analytics Retail Forum
12 – 13 June, London, UK - The Forum is specifically designed for retailers to harness the power of insight and analytics to drive customer experience, loyalty, brand strategy, social media developments, marketing activities and operations in a tight, competitive retail market.    Read More...
18-19 Toronto - Customer Response Summit
Toronto (June 18th-19th). Execs In The Know is pleased to showcase some of the best US and Canadian Customer Innovation for multi-channel customer experience strategies. Consumers of today want to be heard and want to engage with you and your Brand- it is a phenomenal opportunity.

  Read More...
18-19 Vancouver - The 2nd Annual Customer Experience Strategies Summit, West
June 18-19, Vancouver. This summit brings together renowned leaders from many corners of the customer experience world to deliver the knowledge you need to foster loyal, long-term customers to ensure your company’s sustainability. 

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19-20 London - Big Data Strategies: Financial Services & Consumer Products Summit
19th-20th June in London. Obtain benchmarks and best practices from world leading organisations from both within and outside the financial services industry, focusing on actionable insights for developing practical big data strategies.  Read More...


July 2013
3-4 London - 2nd Annual Big Data & Analytics for Financial Services
3rd – 4th July, London, UK - This event is designed for all those within Financial Services looking to utilise big data in practical applications by combining the growing sources of structured and unstructured data to provide enhanced business intelligence    Read More...
24-25 Toronto - Loyalty Canada 2013 Conference
July 24-25, Toronto, ON - Gain a deeper understanding of key issues affecting the creation of a successful loyalty practices.  Read More...
25-26 South Africa - 5th Annual Customer Retention And Profitability Summit
25 Jul to 26 Jul - Johannesburg, South Africa - After the Great Success With a solid background and rich experience in organizing high value Telecom conferences, Fleming Gulf is delighted to announce the 5th Annual edition of Win Your Customer - Telecoms in Africa : Customer Retention and Profitability Summit.  Read More...


August 2013
13-14 Chicago - Customer Experience 2013 Conference
August 13-14, Chicago, IL - Customer experience professionals take a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.  Read More...


October 2013
22-23 New York City – The Social Media for Customer Service Summit
October 22-23.  NYC - Take your customer service SOCIAL for a superior customer response, enhanced satisfaction, increased brand loyalty and a more cost effective customer resolution.    Read More...