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Technology Innovation Showcase


 Presented By: Technology Innovation Showcase
CrmXchange is proud to introduce the Technology Innovation Showcase, a new series of live web presentations by leading solution providers. These monthly 30-minute sessions, will provide detailed analysis, informative slides and specific case studies. You’ll have the opportunity to ask questions and get the facts you need to make a business case for adapting new solutions in your operation.

The schedule is below. Each Technology Innovation Showcase will be recorded, so if you miss the live presentation, you can listen to it later.
 2019 SHOWCASES:

    

 
 NICE Nexidia logo         
   

Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? 

 November 19, 2019  

 

 
PAST SHOWCASES:
 
 PlumVoice   When Customers call, Will Your IVR Be Ready? - Watch this webinar for a demonstration on how to reduce customer frustration with an optimized IVR.
     
 
 callfinder   Gain Visibility Into Customer Interactions With The Combined Power of Automated Scorecards, Transcription and Sentiment Analysis - In this webcast you’ll see first-hand how combining powerful speech analytics technologies can optimize performance, functionality, and user experience.
     
 
 Gridspace  
Speech Analytics - Insights, Guidance and IVR Innovation - Join us for an introduction to GRACE, a voice-bot, who can be used to supplement your existing workforce by handling repetitive call types and/or be your IVR replacement.
     
 
 TechSee   Ahead of the KPI Curve - How Visual Assistance Delivers Across all Contact Center Metrics - An emerging technology, Remote Visual Assistance is enabling agents to exceed all their targets across FCR, AHT, and NPS.  Listen to learn more.
     
 
 inContact Smaller   The Perfect Pair - Quality & Analytics in your Contact Center  - Are you curious how analytics can impact your quality management? During this webcast we address both analytics and QM, and how they’re coupled together. 
     
 
 ASPECT   Why Every Contact Center Needs Performance Management -   Join Aspect in a hands-on review of how Performance Management can make a huge difference in both customer engagement and contact center efficiency.
     
 
 Jacada   Smart Agent Assistant - Intelligent Automation with a Human touch from within the Agent's Desktop - During this webcast we demonstrate the Smart Agent Assistant, an RPA bot working side by side with the call center agent to amplify productivity.