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Transitioning to Speech Self Service: Successful Design, Deployment, and Measurement - May 2007
Moderated by Elaine Cascio, Vanguard. Participants Include: Avaya, Envox, Nuance, TuVox, Voxify

Tips for Improving Agent Adherence - April 2007
Moderated by SWPP; Participants include Aspect, IEX, Pipkins, Witness Systems

Creating an Intelligent Contact Center Using the Power of Analytics - December 2006
- Hosted by: Sheryl Kingstone, Director, Program Manager, Customer-Centric Strategies service, Yankee Group
- Co-Hosted by: Call Center Demo & Conference Miami

Bringing Unified Communications into the Contact Center - November 2006
-Moderated by: Don Van Doren, President, Vanguard Communications

Life’s a Breeze with New Workforce Management Tools – Not Exactly! - June 2006
- Participating Companies: Aspect, IEX, ISC, Pipkins, Witness Systems
- Moderated by: Vicki Herrell, Executive Director, Society of Workforce Planning Professionals, LLC

Effective Self –Service Strategies- Best Practice Deployment Approaches - May 2006
- Moderator: John Kelly, Editor-in-chief of Speech Technology Magazine
- Participating Companies: Avaya, Intervoice, Nortel, and Voxify

THE RAPIDLY CHANGING WORLD OF MONITORING-NEW INNOVATIONS, SUCCESSFUL IMPLEMENTATION APPROACHES - March 2006
- Hosted by Donna Fluss, Principal, DMG Consulting
- Featuring Users of Systems from etalk, NICE Systems, Verint Systems, VoiceLog, and Witness Systems

What to Expect From Speech Technologies in 2006 - December 2005
- Moderator: John Kelly, Editor-in-chief of Speech Technology Magazine
- Participating Companies: Brian L. Garr, Program Director, Call Center and Voice Portal Segment, IBM Application and Infrastructure Middleware; Tim Moynihan, Director, Product Marketing, Intel Modular Communications Platforms Division; Dan Faulkner, Senior Manager of Solutions Marketing, Nuance; Clint Patterson, director of marketing, Microsoft Speech Sever

Breakthroughs in Analyzing Performance - August 2005
- Co-Hosted by ICCM
- Moderated by Donna Fluss, Principal, DMG Consulting LLC
- Participating Companies include etalk, Mercom, NICE Systems, Verint Systems, VoiceLog, and Witness Systems

Past Great Debates