Home > White Papers > Featured White Papers
Leveraging AI and Intelligent Automation in the WFM Suite
Presented By: NICE
Workforce managers are constantly bombarded by new challenges and organizational demands: Near-constant changes to the forecast and schedule, increased needs from customers, and evolving employee hiring and retention requirements create an environment where it’s difficult to respond quickly enough or understand the best possible action to take. To meet these demands, contact centers around the world are rushing to adopt artificial intelligence (AI)-based workforce management (WFM) tools.