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How to Battle Contact Center Complexity

Jacada

Presented By: Jacada


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HOW TO BATTLE CONTACT CENTER COMPLEXITY 

The agent engagement landscape can be confusing. This guide aims to cut through the clutter and help CX practitioners understand the state of the industry, navigate pitfalls and show how to roll out assisted service projects, while also minimizing risk. 

Key Discussion Points: 

  • What is contact center agent engagement and how is it changing?
  • What makes intelligent agent engagement technology unique?
  • Practical steps for rolling out intelligent agent engagement solutions 
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