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Washington, DC - CRM Evolution 2017

CRM Evolution 2017  

April 24-26, 2017 | Washington Marriott Wardman Park

There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer engagements. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals.

Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. Register today! Use code CRMX17 to save an extra $100!

Why You Should Attend

- Create great customer engagements

- Generate high returns on CRM investments

- Prepare for customer trends that are reshaping the marketplace

- Improve customer satisfaction and loyalty

- Leverage technologies that will change customer relationships

- Increase profitability

- Streamline business processes 

Who Should Attend


- Chief Customer Officer

- VP/Director of Sales, Marketing, Customer Service, Call Centers

- VP/Director of Ecommerce/Ebusiness

- VP/Director of Business Analytics or Business Intelligence

- VP/Director of Telemarketing/Telesales

- VP/Director of IT

- Director/Manager of Sales Support

- Director/Manager of Customer Support