Singapore - 3rd Annual Customer Experience Management Telecoms
3rd Annual Customer Experience Management Telecoms
26 – 27 April 2017 | Marina Mandarin Singapore, by Meritus
LEVERAGING DIGITAL INNOVATIONS & PARTNERSHIPS TO DELIVER WINNING CUSTOMER EXPERIENCE
Few industries face such a complex CEM challenge as the telecommunications market, where bad experience is quick to translate to customers churn. Operators have come to realize that the customer’s experience is their only route forward to increase market share, reduce churn rates and create a distinct competitive advantage.
At the same time, with data-hungry, multi-channel world, it is very clear that organizations cannot create an outstanding and holistic customer experience without constantly innovate to add strategic unique values. A very profound inverse relationship exists between churn, competitive advantage and customer experience.
This year’s summit will not only look at the highs and lows of customer experience in telecoms but provide you real-life examples, case studies, best practice sessions for problem solving, idea exchanges and debate on the hottest topics on customer experience in the region.
This PREMIER EVENT has everything you need to know about CEM in today’s competitive telecoms market with thought leaderships from the industry’s movers and shakers.
Download the brochure
Tel: +65 6722 9388