Yonyx Inc
– Interactive Decision Trees
About Yonyx Inc
Yonyx is the leading cloud based platform for interactive decision trees that are used internally within large call centers or externally for customer self service. Yonyx decision trees are used by sales enablement specialists to create call scripts for SDRs and BDRs. They are also used by by subject matter experts at customer service organizations to create interactive troubleshooting or business process knowledge.
About Interactive Decision Trees
Yonyx is the leading cloud based platform for interactive decision trees that are used internally within large call centers or externally for customer self service. Yonyx decision trees are used by sales enablement specialists to create call scripts for SDRs and BDRs. They are also used by by subject matter experts at customer service organizations to create interactive troubleshooting or business process knowledge.
Using Yonyx decision trees improves the revenue performance across an inside sales team by providing consistent call scripts used by SDRs to ask qualifying questions, pitch product, handle objections, and close sales. It also decreases the performance gap across the sales team.
When used in customer service call centers, Yonyx decision trees help improve first call resolution (FCR) while simultaneously reducing average handle time (AHT) and improving customer satisfaction (CSAT).
Yonyx decision trees can be used stand alone or integrated within CRM systems like Salesforce, Zendesk, ZOHO and many others including homegrown systems. Yonyx is also a powerful analytics platform that helps customers derive insights into their customer interactions that simply cannot be derived in any other way.
- WEB Capability
- Web Virtual Assistance
- Web Self - Service
- Workforce Management
- Automated Workflows
- Support Languages
- Access by Individual User
- The Solution Maintains an Audit Trail
- Training and Coaching
- agent coaching
- elearning
- classroom training
- Quality Monitoring
- Flexible rules editor
- Integrated Reporting
- Compliance monitoring
- Language Capabilities
- Multi Language Capabilities
- Multi Language Machine Translation
- Employment testing
- Online employment screening
- BPO
- Inbound
- Outbound
- BPO Onshore
- BPO Offshore
- Other
- Sales force automation
- Customer Support Ticket Management
- Knowledge Management
- Help Desk Software B-B
- Help Desk Software B-C
- Number of Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- Front and Back Office Integration