Keatext
About Keatext
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.
Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom.
About Keatext
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.
Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
General info
Platform: https://keatext.ai/en/our-platform
Integrations: https://keatext.ai/en/integrations
Pricing: https://keatext.ai/en/pricing
Use cases
Reviews: https://keatext.ai/en/reviews
Surveys: https://keatext.ai/en/surveys
Support tickets: https://keatext.ai/en/support-tickets
Request a demo: https://get.keatext.ai/demo
Sign up: https://get.keatext.ai/free-trial
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Reporting
- Voice of the Customer
- Voice of the employee
- Customer Journey mapping
- Enterprise feedback management
- Social Media Monitoring
- CSAT/NPS Measurement
- Performance Management
- Compare employee performance against peers
- Help identify strengths and weaknesses
- Language Capabilities
- Multi Language Capabilities
- Multi Lingual text analysis
- Other
- Sales force automation
- Customer Support Ticket Management
- Knowledge Management
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration