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July 18 – Best Practices in Workforce Optimization
– Presented By: CrmXchange
Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.
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August 15 – Megatrends to Watch for in 2025 and Beyond
– Presented By: CrmXchange
In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.
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September 18 – Seamless Customer Experience - Combining AI, VA with Live Agents
– Presented By: CrmXchange
In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.
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September 19 – Your Voice Matters - Results from the Workforce Engagement Survey
– Presented By: CrmXchange
Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management.
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October 16 – Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences
– Presented By: CrmXchange
Join the panel as we address the key obstacles that
contact centers encounter, ranging from outdated technology and agent burnout
to rising customer expectations, and learn actionable approaches to overcome
these hurdles.
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December 18 – Roundtable - Reduce Agent and Customer Effort
– Presented By: CrmXchange
Join our panel as they unravel the secrets to cultivating
happy customers by empowering your agents. In this insightful session, we'll
explore how making it easier for your agents can lead to a profound impact on
customer satisfaction.
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