Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.

Virtual Conferences

2025 SCHEDULE

The World Wide Clock: Check for the current time and date in your country.

PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS

	April 22 – Roundtable - Fundamentals of Customer Service – Presented By: CrmXchange Join us for an engaging discussion on a critical customer service topic! Whether you're new to the industry or a seasoned veteran looking for fresh insights, this webcast has something for you.
	May 8 – How Schedule Complexity and Employee Empowerment Belong to the Same Conversation – Presented By: Calabrio In today’s fast-paced contact center environment, managing workforce complexity and empowering employees aren’t opposing goals—they go hand in hand. Organizations must navigate intricate scheduling demands while giving agents the flexibility and autonomy they need to thrive.
	May 13 – Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers – Presented By: NICE Traditional workforce practices are holding back contact centers and driving agent attrition.
	May 21 – Forecasting with Accuracy - Predicting Labor Demands Effectively – Presented By: Solid Rock Consulting Discover simple, effective techniques to predict staffing needs with confidence.
	July 16 – Optimizing Schedules - Creating Efficient and Balanced Work Plans – Presented By: Solid Rock Consulting Discover how to align employee scheduling with business goals while maintaining productivity and morale.
	September 17 – Managing in Real-Time - Enhancing Performance through Intraday Management – Presented By: Solid Rock Consulting Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.

2025 Roundtable Series

A webcast series hosted by CrmXchange

February 27 – Roundtable - Preparing for the Future of WFM

April 22 – Roundtable - Fundamentals of Customer Service

Introducing the CrmXchange WFM Edu series - From Fundamentals to Mastery

A webcast series hosted by Solid Rock Consulting

March 19 – Fundamentals of Building a Reliable Workforce Data Foundation

May 21 – Forecasting with Accuracy - Predicting Labor Demands Effectively

July 16 – Optimizing Schedules - Creating Efficient and Balanced Work Plans

September 17 – Managing in Real-Time - Enhancing Performance through Intraday Management