Customer Experience Webinars - Learn more about the latest CX trends

THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS   

Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 

 VC lobby

2024 SCHEDULE

 

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  PLEASE USE 123 AS THE PASSWORD FOR ALL WEBCASTS
NICE December 4 – Results from the AI and Gen AI Survey
– Presented By: NICE
Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends.
NICE December 10 – The Role of AI in the Future of WFM
– Presented By: NICE
Although AI has become a popular focus for many business leaders, many firms are still in the beginning stages of incorporating it within contact center and CX activities. One of the top areas that AI impacts business performance is streamlining complex processes.
CrmXchange December 18 – Roundtable - Reduce Agent and Customer Effort
– Presented By: CrmXchange
Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.

 

CrmXchange

2024 Roundtable Series

A webcast series hosted by CrmXchange

February 22 – Preparing for the Future of WFM

July 18 – Best Practices in Workforce Optimization

August 15 – Megatrends to Watch for in 2025 and Beyond

September 18 – Seamless Customer Experience - Combining AI, VA with Live Agents

October 16 – Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences

December 18 – Roundtable - Reduce Agent and Customer Effort