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2025 Roundtable Series



 Presented By: CrmXchange

 

February -  Tech Tank - Preparing for the Future of WFM 
April -  Best Practices – Fundamentals of Customer Service
June -  Tech Tank - Training, Coaching, Workforce Engagement
August -  Best Practices – Best Practices in WFO
September -  Best Practices - Megatrends to Watch for in 2026 and Beyond
October -  Best Practices - Contact Centers Biggest Challenges and How to Turn Them Around
December -  Best Practices - Reduce Agent and Customer Effort