Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of industry experience, Juanita has
become a Contact Center & WFM trainer, speaker and facilitator. Coupling
her talent and experience with her skillset and passion, Juanita brings new
efficiencies and optimizations to corporations and household brand. In 2018,
she published her first book “The Corporate Playbook” a guide to empower
corporations with effective strategies to engage and educate their teams on the
workforce management model. In 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O.
plan, a program designed to provide resources on leadership, tech and workforce
management opportunities through her company Solid Rock Consulting.
Alan Ranger, VP Marketing, Cognigy
With a career spanning 30 years, Alan has held a variety of sales,
marketing and leadership roles, both in start-up and large enterprise software
companies. Before joining Cognigy, he led global market development at
LivePerson where, during his six-year tenure, revenues doubled from $223m to
$470m. As Cognigy’s VP Marketing, Alan’s focus is on leading and inspiring his
high-performance global team to deliver programmes across branding, product
marketing, demand generation, events and social media.
Alan is also responsible for leading market expansion in high
growth regions such as the USA, UK and APAC, and building a global community of
Cognigy advocates, including customers, industry experts, partners and
prospects.