Automated predictive dialing can enhance your objectives for inbound or blended, inbound, or outbound campaigns. Predictive dialer solutions increase agent productivity, improve customer satisfaction, reduce operating costs as well as gather market intelligence..
DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations.
- Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload.
- Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
- Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
- 100% US-Based Support: Offers comprehensive [...]
West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.
In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.
CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.
CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.
Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.
With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.
Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.
Through our strategic partnerships with the [...]
Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.
Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, our employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled customer experience solutions.
Our breakthrough innovations in contact center technology, applied artificial intelligence (AAI), and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.
Companies across every vertical turn to Waterfield Tech for:
1. Savings on services and support. Realize the benefit of a broader set of expertise and get more for your budget by bypassing the manufacturer’s overhead.
2. Quality service. Our priority is helping organizations get the most out of their tech investments. As a result, we're more responsive to your needs.
3. Expert, unbiased evaluation. We [...]
In this populous world, where connecting with the masses on a personal level can be difficult, LeadsRain comes with turn-key solutions. Its state-of-the-art technology offers a glitch-free user experience for seamless connectivity.
Services like the Cloud-based Predictive Dialer provide the most efficient contact center solutions. The Ringless Voicemail service enables clients to connect with their leads without causing the hassles of ringing their phones at unwanted times. The Voice Broadcasting service transmits a recorded message with a press #1 option for further actions. Rich Text Messaging service comes with added features that can embed media and other files to a text message campaign for better engagement and a clearer message.
Enjoy our Umbrella Approach, a result-oriented model that ensures that you reach your end goal through our campaign. Take assistance from this lean company, and make your campaigns worthwhile.
West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.
In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.
Zoho is the operating system for business—a single platform with all the applications needed to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications like Campaigns, CRM and Desk; empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications like Office, Mail and Docs. Businesses can run their own operations on Zoho’s finance and HR applications like Books, People, and Recruit.
More than 30 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses—including Zoho itself. Each business can choose to run the entire Zoho suite or just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners.
Zoho is a division of Zoho Corp., a privately held and consistently [...]