Gamification introduces the challenging and fun aspects of gaming into tedious work tasks. It can be deployed across the enterprise and in some cases, small and medium businesses. The objective is to influence desired behaviors among employees. Beyond the competitive and recognition aspects, gamification also creates a social collaboration environment, delivers notifications and alerts, offers live guidance within training courses, and provides analytics and performance reviews.
CRMX Preferred Vendor
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Call Adapt is a contact center software development company specializing in digital soundboard technology and custom call center solutions. Our team has 20+ years in software development, call center management and soundboard technology.
Our mission is simple. We are committed to providing the most cost-efficient, customizable calling solution in our industry. Our motto of “each call is the perfect call” is also the way we treat our clients.
Customer service is our top priority while building a relationship with integrity and ethics. We are here to help increase your revenue, while allowing YOU to customize your solution and steer the ship.
Visit www.calladapt.com for more information.
Augment CXM is a navigation system for the contact center built off of hundreds of millions of customer interactions. It provides real-time guidance to every agent, on every turn of the conversation, enabling novice agents to navigate customer queries like veterans.
Our product is backed by three breakthrough technologies:
1. A semantic deep learning engine: Analyze more than keywords, with an AI built to understand full conversations
2. Predictive KPIs: The ability to know the KPI of any conversation. Even without the customer completing a survey
3. Real-time analysis: Review and analyze each and every turn of the conversation, the moment it happens in true real-time
Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.
With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.
Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.
Through our strategic partnerships with the [...]
Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.