white papers

  • New Study Reveals Increased Pressure on Contact Center Agents

    New Study Reveals Increased Pressure on Contact Center Agents

    read more
  • 2018 Customer Service Trends: What Every Business Leader Needs to Know

    2018 Customer Service Trends: What Every Business Leader Needs to Know

    read more
  • Why Contact Center Analytics is Key to Identifying Opportunities for Growth

    Why Contact Center Analytics is Key to Identifying Opportunities for Growth

    read more

FREE CRMXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CRMXchange

We are the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM software, customer support best practices, customer interaction strategies, and other valuable CRM resources. CRMXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CRM and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CRMXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable CRM resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive free updates about our exclusive CRM webcasts as well as white papers which will greatly enhance the overall quality of your services and marketing.

Executive Interviews

image description
Aspect Executive Interview

In what ways do modern IVRs enable consumers to get things done the way they want, using technology that makes each interaction a more “human” experience?  A more human IVR can be one that sounds like a human would, as

read more
image description
Lionbridge Technologies Sergio Restrepo, Vice President, Global Digital Marketing Services

CRMXchange Q&A   How to Integrate Cultural Awareness into Your Digital Strategy Answers provided by Sergio Restrepo, Vice President, Global Digital Marketing Services, Lionbridge   Q Why is it important for brands to be culturally sensitive when building their digital

read more
image description
DailyPay Jason Lee, CEO

Jason Lee, CEO,DailyPay No matter what the prevailing condition of the economy, contact center operations have always   struggled to recruit, retain, and engage employees. When you add in a tight labor market with a 4% unemployment rate and a flat

read more