Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

Webcasts

Conferences and Exhibitions

November 2024

Connected Germany
Connected Germany is the premier connectivity event, where more than 1,800 of Germany's leading connectivity experts drive the next wave of digital transformation in Germany. Read More...

CX Asia Week - Singapore
CX Asia Week returns for its 12th edition, themed Experience Revolution: Design the Journeys Customers Crave. Read More...

CX Transformation Conclave 2024 - Delhi Edition
CX Transformation Conclave’s Delhi Edition will bring together industry pioneers to share insights on data-driven personalisation, emerging technologies, and ROI measurement in CX. Read More...

December 2024

Results from the AI and Gen AI Survey
- Presented by NICE
Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends. Read More...

The Role of AI in the Future of WFM
- Presented by NICE
Although AI has become a popular focus for many business leaders, many firms are still in the beginning stages of incorporating it within contact center and CX activities. One of the top areas that AI impacts business performance is streamlining complex processes. Read More...

Roundtable - Reduce Agent and Customer Effort
- Presented by CrmXchange
Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction. Read More...