Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
March 2025
Customer Connections That Count - Turning Frustration into Loyalty
- Presented by NICE
 Join us and watch how copilots are shaking up contact centers by giving agents the chance to be more... well, human.  Read More...
Fundamentals of Building a Reliable Workforce Data Foundation
- Presented by Solid Rock Consulting
 This session will explore practical strategies to improve data reliability, optimize workforce planning, and drive better decision-making.  Read More...
10th Annual Customer Contact Week Australia and New Zealand
This milestone event, focused on ‘empowering human connection through technology’ will honour the progress we've made together in the customer contact industry.  Read More...
CX BFSI UK
CX BFSI Exchange UK 2025 is the gathering of 70 of the leading Customer Experience decision makers from some of the biggest BFSI brands.  Read More...
Enterprise Connect
Enterprise Connect empowers IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success.  Read More...
CX Transformation Conclave 2025 - Bengaluru Edition
The CX Transformation Conclave: Bengaluru Edition, promises to deliver actionable insights, industry best practices, and innovative strategies to transform customer experiences.  Read More...


April 2025
Roundtable - Fundamentals of Customer Service
- Presented by CrmXchange
 Join us for an engaging discussion on a critical customer service topic! Whether you're new to the industry or a seasoned veteran looking for fresh insights, this webcast has something for you.  Read More...
Verint® Master Class Series
- Presented by Verint® Systems
 In our new Verint® Master Class Series, we’ll help you cut through the AI hype to understand what’s important. You can become an expert in how to best use AI to deliver massive business outcomes for your organization.  Read More...
2025 SWPP Annual Conference
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions, networking, and fun!  Read More...


May 2025
How Schedule Complexity and Employee Empowerment Belong to the Same Conversation
- Presented by Calabrio
 In today’s fast-paced contact center environment, managing workforce complexity and empowering employees aren’t opposing goals—they go hand in hand. Organizations must navigate intricate scheduling demands while giving agents the flexibility and autonomy they need to thrive.  Read More...
Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers
- Presented by NICE
 Traditional workforce practices are holding back contact centers and driving agent attrition.  Read More...
Forecasting with Accuracy - Predicting Labor Demands Effectively
- Presented by Solid Rock Consulting
 Discover simple, effective techniques to predict staffing needs with confidence.  Read More...
AI Experience Show Middle East 2025
The AI Experience Show Middle East 2025 is dedicated to helping enterprises explore, and leverage the best AI strategies and solutions for their business.  Read More...
Contact Centre Show Middle East 2025
The Contact Centre Show 2025 is dedicated to reimagining customer interactions through expedient, omnichannel, and personalised service.  Read More...
Customer Experience Live Show Middle East 2025
This premier conference will empower enterprises to enhance their customer experience strategies through insights on Omni AI experience, operational efficiency, VoC redesign, and proactive engagement.  Read More...
Digital Experience Show Middle East 2025
This premier conference will empower enterprises to explore the best strategies and solutions through strategic insights on leveraging AI to amplify engagement, predictive analytics, and reengineering processes to accelerate expansion and improve experience.  Read More...
Operational Excellence Show 2025
The Operational Excellence Show Middle East 2025 is the region's leading conference focused on examining how new solutions can strengthen operational excellence, process management, and business continuity frameworks to deliver total experiences.  Read More...


July 2025
Optimizing Schedules - Creating Efficient and Balanced Work Plans
- Presented by Solid Rock Consulting
 Discover how to align employee scheduling with business goals while maintaining productivity and morale.  Read More...
Contact Centre Show UK 2025
With a program focused on addressing the region’s evolving customer expectations, this event offers actionable insights into areas such as process automation, omnichannel service delivery, and personalised engagement.  Read More...
Customer Experience Live Show UK 2025
The Customer Experience Live Show UK captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.  Read More...


September 2025
Managing in Real-Time - Enhancing Performance through Intraday Management
- Presented by Solid Rock Consulting
 Discover how to maintain peak workforce performance without getting caught in a cycle of last-minute problem-solving or excessive oversight.  Read More...