Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
December 2024
Results from the AI and Gen AI Survey
- Presented by NICE
 Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends.  Read More...
The Role of AI in the Future of WFM
- Presented by NICE
 Although AI has become a popular focus for many business leaders, many firms are still in the beginning stages of incorporating it within contact center and CX activities. One of the top areas that AI impacts business performance is streamlining complex processes.  Read More...
Roundtable - Reduce Agent and Customer Effort
- Presented by CrmXchange
 Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.  Read More...


January 2025
The A, B, Cs of Capacity Planning
- Presented by Real Numbers
  



February 2025
Transforming Quality Management - Precision, Personalization, and Impact
- Presented by NICE
 Discover how to empower quality teams to achieve greater efficiency, improve KPIs, enhance employee satisfaction, and build a foundation of trust and precision.  Read More...
Tech Insights Roundtable Preparing for the Future of WFM – Tech Tank
- Presented by CrmXchange
 Discover how to overcome the limitations of traditional WFM and drive greater efficiency.  Read More...


March 2025
10th Annual Customer Contact Week Australia and New Zealand
This milestone event, focused on ‘empowering human connection through technology’ will honour the progress we've made together in the customer contact industry.  Read More...
CX BFSI UK
CX BFSI Exchange UK 2025 is the gathering of 70 of the leading Customer Experience decision makers from some of the biggest BFSI brands.  Read More...