Attend Upcoming Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.


Webcasts 
Conferences and Exhibitions 
June 2018
Best Practices: Empowering your Call Center Agents and Remote Workforce to Deliver A Great Customer Experience
- Presented by Evolve IP
Register June 12, 2:00 PM Eastern Presented by Rich Fox, VP, Contact Center Solutions, Evolve IP According to research*, contact centers with highly engaged workforce out-perform their competitors by 147%. How do you know you are making the best use of your contact center technology to improve agent p  Read More...

5 Best Practices for Migrating Your Contact Center to the Cloud
- Presented by Cyara
June 14, 10:00 am PT/1:00 pm ET Elizabeth Magill, Sr. Director, Product Marketing, Cyara and Art Schoeller, Vice President and, Principal Analyst, Forrester Recently moved to the cloud, or considering it? A migration to any new platform is not without its challenges. How can you mitigate those chall  Read More...

Artificial Intelligence in the Contact Center - Tech Tank
- Presented by CRMXchange
Register Thursday, June 14, 2018 2:00 pm Eastern Daylight Time (New York, GMT-04:00) Panelists: CallMiner, Creative Virtual, NICE ln the battle to achieve business differentiation by improving customer experience, artificial intelligence has become vital. The power of Al is personalization and c  Read More...

Diving into Data and Forecasting
- Presented by Genesys
Register June 19th, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys While our industry puts a premium on forecasting, for many companies their forecasting methods are anything but efficient. The structural limitations of their planning spreadsheets restricts the p  Read More...

Customer Service Summit West
June 7 8, San Diego Unites an unrivalled list of customer service leaders from the world’s biggest brands, purpose built to guide you seamlessly into the future of customer care success.   Join 150+ customer leaders and 30+ expert speakers  Read More...

1st Customer Success Summit Canada
Unlock the Potential of Customer Success to Transform your Customer Relationships The Customer Success Summit Canada is your opportunity to engage with North America’s leading Customer Success experts to transform your customer relations. Join Canada’s first large scale conference on  Read More...

6th Maximizing Non-Aeronautical Revenue Summit 2018
26 29 June 2018 Singapore Representing nearly 40% of average airport’s income and generating high net profit margin, the diversified models of non aeronautical revenues are crucial for airports’ financial health and stability. In recent years, the importance on non aviation  Read More...

Analytics Leaders Summit 2018
27 28 June, 2018 at Novotel Araneta Center in Manila, Philippines  EnigmaCG’s series of the Analytics Leaders Summit (ALS) has achieved tremendous success and acknowledgement in the market since its introduction in May 2016 and has become the Leading Analytics  Read More...



July 2018
Roundtable: Best Practices in Workforce Management
- Presented by CRMXchange
Register Thursday, July 12, 2018 1:00 pm Panelists: Aspect, Calabrio, Verint Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Companies must be able to react s  Read More...

Gamification: Best Practices, Benefits and Use Cases
- Presented by GamEffective
Register July 17, 1:00pm Eastern Presented by: Dee Nilles, Senior Consultant, GamEffective Are you thinking about gamification but not sure if it’s right for you? Would you like a better understanding of how gamification impacts employee performance?  Are you curious where to start?   Com  Read More...

Contact Center Automation Made Robust with Customer Service RPA – Technology Showcase
- Presented by Jacada
Register July 19th, 1:00pm Eastern Presented by Jacada Contact Centers are often characterized by high diversity and high complexity – both known automation killers. New technologies are changing this, making Customer Service Robotic Process Automation (Customer Service RPA) a viable option. Cust  Read More...

Leading Performance Management Masterclass 2018
03 to 05 July 2018   Kuala Lumpur, Malaysia Leading Performance Management Masterclass comes to Kuala Lumpur, Malaysia This 3 Day Performance Management Masterclass has been specially developed for line managers, senior management and HR Organizational Development Talent Management executives  Read More...

TechNOVA Connected Customer 2018
Preparing for a revolution 3 4 July 2018 etc.venues St Paul’s, London   The world around us is changing, with new technology helping to create more connectivity than ever before. For all businesses, across multiple sectors, TechNOVA Connected Customer is  Read More...

CXFS 2018
July 10 12, 2018 Westin Copley Place, Boston MA https cxfinance.wbresearch.com Customer Experience for Financial Services (CXFS) is where America's most innovative financial services customer experience professionals meet and learn. Join us this summer for the next annual CXFS conference,  Read More...

Employee Engagement, Rewards & Talent Management in Financial Institutions Conference
July 11 13, 2018 | New York, NY This GFMI conference will enable delegates to optimize their talent management and enhance levels of employee engagement to ensure that they are attracting and retaining the best talent. Attendees will learn how to  Read More...

5th HR Shared Services Asia Summit 2018
31 July – 03 August 2018   Singapore   Transform to Perform Optimizing Your HR Shared Services to the Next Level of Efficiency   The HR sector has been increasingly focused driving improvements through establishing shared service centers with HR as  Read More...



August 2018
Improving Capacity Planning - Models are Important!
- Presented by Genesys
Register August 7th, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys In this session, we will discuss the next step after forecasting—the equally important step of using capacity plans as a “what-if” engine.  Simulation modeling tells you what happens to your serv  Read More...

Best Practices: How to Deliver an Effortless Customer Experience
- Presented by CRMXchange
Register August 9, 1:00pm Eastern Presentations from: NICE, nVoq, Verint Organizations that focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty.  Such businesses take proactive steps to identify the correct points in the customer journey   Read More...

eTail East 2018
August 06 09, 2018 The Sheraton, Boston eTail is where the top minds at America's most successful retailers meet and learn. Find the most disruptive content, designed to help you optimize the profits. No commercials. No egos. We cut out  Read More...

2nd Edition Internal Branding & Employee Experience
August 8 9, 2018 | Chicago, IL This conference will bring together leading professionals from leading Fortune 500 companies to focus on stories, challenges, and internal debates for building the best internal branding and employee experience framework that results in  Read More...



September 2018
Great Contact Center What-if Analyses
- Presented by Genesys
Register September 11, 1:00pm Eastern Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys We love to talk about what-ifs! Now that you have a great planning process that allows you to forecast well, develop great requirements, automatically develop hiring and capacity plans, how   Read More...

The FMCG Marketing Summit - EU
3 4 September, 2018 Fairmont Le Montreux Palace | Montreux | Switzerland The FMCG Marketing Summit is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution  Read More...

Strategic Account Management
Build a true value adding partnership and manage your key accounts successfully on a global level in a high volatility and disruptive environment 12 14 September 2018 Barcelona, Spain   Attending this premier marcus evans Conference will enable you to  Read More...

Omni Channel Contact Centers Masterclass
19 20 September 2018 | Singapore The 2 day, practical Omnichannel Contact Centers Masterclass has been specially developed to help companies who are planning to implement omnichannel contact center operations to know how they can develop an effective omnichannel strategy,  Read More...

2nd Annual Travel Tech Middle East
Date 26 – 27, September 2018 Email info@traveltechme.com  Website www.traveltechme.com Travel Tech ME Congress is the key meeting platform, market place and knowledge center for travel professionals worldwide. Committed to providing travel professionals with access to the knowledge and skills  Read More...



October 2018
The Customer Service Summit
October 4 5th | New York This October 4 5th, The Customer Service Summit returns to New York for an historic eighth year. The summit will again bring together an unrivalled list of major brand leaders to guide you into  Read More...

The Marketing Leaders Forum
4 5 October, 2018 California The Marketing Leaders Forum is a premium event bringing together leading CMOs and top marketers in the region with the most renowned advertising agencies, marketing firms and solution providers for a highly focused discussion of  Read More...

6th Compensation & Benefits Summit 2018
08 11 October 2018 | Singapore LEADING 6th Compensation & Benefits Summit 2018 takes place in OCTOBER   Developing a holistic Compensation and Benefits package is undoubtedly one of the most important HR functions. It attracts talents, motivate employees, and drives  Read More...

iCXP Summit
October 18, 2018 | Chicago, IL Improve, inspire and innovate your customer experience at iXCP Summit   The boundaries between industries are blurring as changes in customer behavior and opportunities offered by emerging technology create a singular slate of challenges and opportunities  Read More...



November 2018
The 14th Call Center Technology Conference & Expo of Turkey
6 7 November 2018 | Istanbul, Turkey Turkey’s Call Center Sector has gone through an important development process in recent years, and has become a center of attraction for foreign investors with its stable growth potential and market share. Compared to  Read More...

Contact Center and Customer Service Summit - Austin
Contact Center & Customer Service Summit November 12 13, 2018 Hyatt Regency Austin 208 Barton Springs Austin, TX 78704 We understand how busy the day to day work environment is for Contact Center Decision Makers, so this free event gives  Read More...