Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
January 2025
The A, B, Cs of Capacity Planning
- Presented by Real Numbers
  



February 2025
Transforming Quality Management - Precision, Personalization, and Impact
- Presented by NICE
 Discover how to empower quality teams to achieve greater efficiency, improve KPIs, enhance employee satisfaction, and build a foundation of trust and precision.  Read More...
Roundtable Preparing for the Future of WFM – Tech Tank
- Presented by CrmXchange
 Discover how to overcome the limitations of traditional WFM and drive greater efficiency.  Read More...


March 2025
10th Annual Customer Contact Week Australia and New Zealand
This milestone event, focused on ‘empowering human connection through technology’ will honour the progress we've made together in the customer contact industry.  Read More...
CX BFSI UK
CX BFSI Exchange UK 2025 is the gathering of 70 of the leading Customer Experience decision makers from some of the biggest BFSI brands.  Read More...
Enterprise Connect
Enterprise Connect empowers IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success.  Read More...


May 2025
AI Experience Show Middle East 2025
The AI Experience Show Middle East 2025 is dedicated to helping enterprises explore, and leverage the best AI strategies and solutions for their business.  Read More...
Contact Centre Show Middle East 2025
The Contact Centre Show 2025 is dedicated to reimagining customer interactions through expedient, omnichannel, and personalised service.  Read More...
Customer Experience Live Show Middle East 2025
This premier conference will empower enterprises to enhance their customer experience strategies through insights on Omni AI experience, operational efficiency, VoC redesign, and proactive engagement.  Read More...
Digital Experience Show Middle East 2025
This premier conference will empower enterprises to explore the best strategies and solutions through strategic insights on leveraging AI to amplify engagement, predictive analytics, and reengineering processes to accelerate expansion and improve experience.  Read More...
Operational Excellence Show 2025
The Operational Excellence Show Middle East 2025 is the region's leading conference focused on examining how new solutions can strengthen operational excellence, process management, and business continuity frameworks to deliver total experiences.  Read More...