Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
July 2024
Best Practices in Workforce Optimization
- Presented by CrmXchange
 Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand.  Read More...
CX NXT BFSI Summit 2024
Join us at the CX NXT Summit, London 2024 to discover trends in consumer behavior, adapt the customer journey, and more.  Read More...
CXFS Boston
We're excited to announce CXFS is at the Westin Copley Place Boston, MA  Read More...
15th Annual Customer Contact Week Asia 2024
Join us as we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.  Read More...


August 2024
Megatrends to Watch for in 2025 and Beyond
- Presented by CrmXchange
 In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2025 and beyond.  Read More...


September 2024
Seamless Customer Experience - Combining AI, VA with Live Agents
- Presented by CrmXchange
 In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy.  Read More...
Your Voice Matters - Results from the Workforce Engagement Survey
- Presented by CrmXchange
 Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management.  Read More...
3rd Edition CX & Loyalty Summit & Awards KSA 2024
The definitive event where industry leaders, innovators, and visionaries converge to explore the dynamic intersection of digital transformation and customer loyalty.  Read More...


October 2024
Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences
- Presented by CrmXchange
 Join the panel as we address the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.  Read More...


November 2024
Connected Germany
Connected Germany is the premier connectivity event, where more than 1,800 of Germany's leading connectivity experts drive the next wave of digital transformation in Germany.  Read More...


December 2024
Roundtable - Reduce Agent and Customer Effort
- Presented by CrmXchange
 Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.  Read More...