Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Webcasts 
Conferences and Exhibitions 
October 2024
Revolutionizing Customer Service - Tackling Contact Center Challenges for Exceptional Experiences
- Presented by CrmXchange
 Join the panel as we address the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.  Read More...
Mastering the Future - Strategies for Unified Customer Experience Management
- Presented by Nextiva
 This webcast will offer practical advice and actionable strategies for improving customer experience to stay ahead in a competitive market.  Read More...
Customer-Facing Self-Service Trends - Survey Results
- Presented by CrmXchange
 Discover insights from your peers as we explore the findings of a recent global study on Customer-Facing Self-Service Trends.  Read More...
10th Annual CDAO Fall 2024 Event
"Driving Innovation through Data," will focus on the latest trends, challenges, and opportunities in the ever-evolving world of data and analytics. With a lineup of distinguished speakers, interactive sessions, and hands-on workshops, CDAO Fall 2024 promises to be our most impactful event yet.  Read More...
CX BFSI Exchange East
October 15 16 | The Intercontinental Miami, Florida The CX BFSI Exchange East is back on October 15 16 at the Intercontinental Miami, Florida.    Uniting senior experience leaders from the USA’s largest banks, insurers, financial services providers, and  Read More...


November 2024
Connected Germany
Connected Germany is the premier connectivity event, where more than 1,800 of Germany's leading connectivity experts drive the next wave of digital transformation in Germany.  Read More...
CX Asia Week - Singapore
CX Asia Week returns for its 12th edition, themed Experience Revolution: Design the Journeys Customers Crave.  Read More...
CX Transformation Conclave 2024 - Delhi Edition
CX Transformation Conclave’s Delhi Edition will bring together industry pioneers to share insights on data-driven personalisation, emerging technologies, and ROI measurement in CX.  Read More...


December 2024
Results from the AI and Gen AI Survey
- Presented by DMG Consulting LLC
 Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends.  Read More...
Roundtable - Reduce Agent and Customer Effort
- Presented by CrmXchange
 Join our panel as they unravel the secrets to cultivating happy customers by empowering your agents. In this insightful session, we'll explore how making it easier for your agents can lead to a profound impact on customer satisfaction.  Read More...