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16th Annual CCW Asia 2025
September 02 - 05, 2025 | Singapore
As Asia cements its position as a global hub for
innovation and economic growth, the region’s customer contact functions are
redefining how businesses engage with their customers. According to the 2025
industry report by CX Network, building contact centre capabilities is a top
strategic aim for industry leaders this year; specifically:
- 70%
across the region’s contact centres are planning to invest in AI tools
through 3rd party vendors
- 27%
of them plan to enhance their customer and user experience across
channels
- 24%
are looking at enhancing data collection, utilisation and storage
- 10%
are exploring a transition to a virtual – or hybrid contact centre
model
This transformation presents a pivotal moment to
elevate service delivery and customer experience to new heights. However, these
opportunities come with significant challenges. Rising customer expectations,
rapid digitalisation, and disruptive technologies like AI are pushing
organisations to balance efficiency with personalisation while staying
competitive in an experience-led economy.
Join the 16th annual CCW Asia
2025 to collaborate with Asia’s top contact centre, customer service, and
CX professionals, and gain actionable insights to transform engagement and
deliver proactive, human-centred service. Discover insights from Asia’s leading
visionaries, practitioners, and innovators while collaborating with your peers
to deliver exceptional value through proactive service and human-centred
excellence.
View agenda
Email: enquiry@iqpc.com.sg