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Turning Turbulence into Triumph - Ways to Empower Your Agents

Verint® Systems

Presented By: Verint® Systems


Wednesday, April 30, 1pm Eastern

Presented by: D. Daniel Ziv, Vice President, AI and Analytics, Product and GTM Strategy, Verint, and

Radu Cristea, Product Manager, Avaya

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About the Webcast

In today’s rapidly changing landscape and uncertainty, contact centers face increasing pressure to quickly deliver tangible outcomes to improve efficiency and elevate the customer experiences. In this webinar, we unveil how to revolutionize your contact center operations to meet these demands.

Learn how you can:

  • Provide deeper and faster actionable insights into customer interactions and emerging opportunities.
  • Elevate agent performance by assessing complex behaviors like empathy, script adherence, and compliance automatically.
  • Deliver real-time, non-disruptive assistance tailored to your business priorities to shorten call durations, boost sales, and enhance customer retention.

Verint and Avaya will discuss how proven strategies and solutions have already generated significant increased outcomes.

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About the Presenters

Daniel Ziv, Vice President, AI and Analytics, Product and GTM Strategy, Verint

Daniel has been leading Verint’s AI and Analytics offerings and strategy since 2002 and has been instrumental in implementing CX automation solutions with many global 1000 organizations with quantifiable impact and ROI.Daniel is a published author and frequent speaker at leading industry events, he is a patent holder and industry pioneer of speech analytics.He holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.

Radu Cristea, Product Manager, Avaya

Radu is a Product Manager at Avaya with two decades of expertise in Contact Center and Workforce Engagement Management, encompassing Services, Solutions Architecture, Pre-Sales, and Product Management. Radu is driven by a passion for learning and collaborating with visionary teams. He holds a MSc. in Electrical Engineering from the Polytechnic University in Bucharest. Outside of work, Radu loves travelling and experiencing the world with his wife, from the saddle of their motorcycle.