Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of industry experience, Juanita has
become a Contact Center & WFM trainer, speaker and facilitator. Coupling
her talent and experience with her skillset and passion, Juanita brings new
efficiencies and optimizations to corporations and household brand. In 2018,
she published her first book “The Corporate Playbook” a guide to empower
corporations with effective strategies to engage and educate their teams on the
workforce management model. In 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O.
plan, a program designed to provide resources on leadership, tech and workforce
management opportunities through her company Solid Rock Consulting.