About the Webcast
Managing workforce complexity and empowering employees go hand in hand. Organizations
must navigate intricate scheduling demands while giving agents the flexibility
and autonomy they need to thrive.
The challenge? Finding the right strategies and tools to streamline operations without sacrificing employee engagement. In this webcast we’ll discuss the latest innovations in Workforce Optimization and explore how intelligent scheduling can help you:
- Streamline Scheduling – How to optimize shifts, balance workloads, and ensure effortless compliance.
- Empower Agents – Enable self-scheduling for flexibility without disrupting operations.
- Enhance Work-Life Balance – Boost engagement and retention with tools and techniques like Activity Requests and Vacation Planner Pro.
- Optimize Performance – Improve efficiency, elevate CX, and drive long-term success with next-gen solutions.
Whether you're looking to tackle
staffing complexity, elevate agent satisfaction, or optimize scheduling at
scale, this session will provide actionable insights to help you
turn workforce challenges into a strategic advantage.
About the Presenters
Florian Garnier, Product Marketing Manager, WFM, Calabrio
As the Product Marketing Manager for WFM at Calabrio, Florian matches extensive experience in the contact center space with a unique bilingual worldview that gives a distinctive take on contact center challenges and technology. A contact center veteran with years of experience helming WFM teams, Florian loves to share his knowledge with other CX professionals. He can often be found walking the beach with his family hunting shells, playing guitar, or even flying the occasional airplane, but his inspiration is found in his wife and daughter. A quick "Bonjour!" to Florian will have him reminiscing of his Mother's French cuisine.