Operational Efficiency & Workforce Management (WFM) are
directly linked! Workforce Management isn’t just about scheduling—it’s a
strategic function that drives operational efficiency, enhances employee
experience, and strengthens customer satisfaction. Yet, many organizations
struggle with WFM because they lack the right foundation, processes, or
real-time execution strategies.
Why This Series Matters
This series is not theory-based—it’s built from the real-world
best practices Juanita has taught and implemented to some of the biggest names
in the industry, including Blue Cross Blue Shield, Walgreens, and
UnitedHealth Group. Each session is directly taken from our more
comprehensive Workforce Management Training.
Throughout this four-part miniseries, presented by Juanita Coley, CEO of Solid Rock Consulting, we will break down WFM
into digestible, actionable components. Whether you're new to WFM or a seasoned
leader, you’ll leave each session with tangible strategies to implement
immediately. And as a special bonus, all attendees will receive a FREE
copy of Juanita’s book, WFM: Go Beyond,* so you
can reinforce what you learn in each session.
Who Should Attend?
This series is designed for:
-WFM professionals looking to refine their approach and drive measurable
impact.
-Contact center leaders who want to improve staffing efficiency and
service levels.
-HR and Operations teams seeking better alignment between workforce
planning and business strategy.
-Anyone in charge of labor planning, scheduling, or real-time
operations who wants to Go Beyond in their WFM practice.
Register now and take your Operational Efficiency to the next level!
Sign up for the series
*Shipping not included.